Stay safe, stay active

Membership FAQs

Image of man and woman playing tennis at Harbour Club Chelsea

See below for a list of frequently asked questions about memberships, products and services.


Club Closures and Reopening information

Following the Government’s recent announcement, we are delighted to have reopened our Clubs.

Our clubs will generally operate as normal after the first lockdown, with measures in place to ensure the safety of our members and team members is maintained. 

For more information about each area of our Clubs, please read our other FAQs. 

Do I need to wear a face covering when I visit the Club?

Face coverings are mandatory in all indoor areas of our Clubs unless you are exempt. You do not have to wear a face covering when exercising or when seated within the Club lounge however, a face covering must be worn at all other times.

If you are exempt, we can provide you with an exemption card from so that everyone knows you are not required to wear one.

Our team members will be wearing face coverings unless exempt or exercising too and will be doing all they can to ensure our members are always wearing theirs.

We won’t allow you into your Club without a face covering being worn unless you are exempt.

 

Membership information

I have a question about my membership – who do I contact?

Please contact our Membership Support Team by emailing {clubname}@harbourclub.co.uk. Please keep a note of the unique case number that you will receive.

I am not ready to come back yet, what are my options?

The option to suspend is always available. Please contact our Membership Support Team to let us know that is what you wish to do. Please keep a note of the unique case number that you will receive.

What are my Club's opening hours?

Clubs are open 7 days a week. You can view opening hours in the app or find your club here. 

Are you still offering your online and app-based exercise content?

Yes! The feedback from members about our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive and we will continue to offer this free of charge going forward.

We will continue to provide on demand content, seminars and tips to complement your in-Club experience.

I don’t have the Harbour app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for Harbour Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here 

My guest passes expired during the period the club was closed, can these be extended?

All guest passes that expired during September, October and November will be extended and will now expire at the end of August 2021.

 

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Stay safe, stay active

If you are planning a visit to a Club, please keep the following in mind:
  • We are closely following government guidelines and working with UKActive, and we will amend our procedures in line with any changes to regulations.
  • Please do not come to the club if you feel unwell and let us know if you or anyone in your household develop Covid-19 symptoms.
  • Help keep yourself safe by wiping down equipment before and after use and washing your hands frequently.
  • Do not remove cleaning materials/hand sanitiser from the Club.
  • Please bring your own towel, yoga mat and water bottle.
  • Please keep social distancing in mind at all times, and leave plenty of space between yourself and other members.
  • Download the David Lloyd mobile app - you'll need to use it to book all classes, courts and kids classes.
  • Please be patient, polite and observe all notices, but of course if you have feedback for us please directly contact us.